These rates apply for orders in Canada and the USA only.
Shipping is FREE on all purchases of $99.00 CAD or more before tax for Canada only (exceptions: In Nunavut, the Northwest Territories, Yukon and other exceptions).
Your order usually ships the same day or within 24 hours. Please allow 2-7 business days of receiving your order.
A tracking number will be sent to you by email once the order is shipped. You can view the status of the Canada Post website with your tracking number.
Any person that picks up an online order in our store for pick up must provide a photo ID with picture with the same address as the order. A photocopy will be taken of this ID for our files.
* If you are not completely satisfied, simply return your purchase within 14 days from date of receipt for exchange or refund applied to the original payment method with original receipt. Make sure you inform us by e-mail before the return or exchange of goods. We will provide you an RMA number and instructions. Returns without authorization will not be accepted or a 15% restocking fee will be deducted from your refund. Shipping on Returns/Exchanges are to be paid by the buyer. We do not refund shipping fees upon returns. For orders returned more than once, we will deduct OUR shipping costs from the refund.
FINAL SALE: Final sale products are not refundable or exchangeable. That is, any sale of 40% or more.
Our Insoles are not returnable or exchangeable for hygienic purposes.
Shoe care products are not returnable.
Any order that is returned, not claimed or refused because of address error from the buyer's behalf will have a $25.00 restocking fee and shipping fees.
All returns from the United States, there will be a refund period delay of 30 days because any document received from customs is issued within this period. Any invoice received for customs, or any other fees and taxes will be deducted from the refund in addition to OUR shipping costs. Returns must be made with US Postal. Any return with FedEx Ground will be refused.
NOTE: Please note that all returns must be returned in their original new condition and original box or packaging. If you receive an item with a manufacturing defect, we will replace it or credit you including shipping.
All sales are final 30 days after buying!
We do our best to answer all emails within 24 hours.
We reserve our rights to modify our policy at any time without notice.