Mephisto | Size Chart



SOFT-AIR technology
The secret of the exceptional comfort of MEPHISTO shoes lies in this innovative technology: the SOFT-AIR midsole, extremely flexible and durably elastic, reduces the shocks inherent in walking to a minimum. This is the reason why the joints, disks and spine are protected. You walk like you're on thick, soft carpets and you feel, even after hours, always in good shape. The tired feet belong to the past ...

A gentle walk
To adapt to the way of walking straight, the human foot presents a great complexity anatomical and functional. Thus, a quarter of the 220 or so bones of the human body are in the feet. In order to protect foot areas which, by walking daily in footwear, are particularly sensitive to pain caused by walking shocks, MEPHISTO has equipped each model with SOFT-AIR TECHNOLOGY, an internationally registered patent.
Healthy climate
Throughout the day, our feet are mostly confined to shoes. This leads many people to sweat more and the climate inside the shoe suffers from a greenhouse effect: excessive sweating, fungus or other foot diseases are often the consequence. The SOFT-AIR TECHNOLOGY, in combination with the natural leather of the upper and the lining, ensures a constant healthy climate
A walk without fatigue
The shocks inherent in walking are a permanent pain for the whole body. Walking on hard floors, joints, discs and spine are exposed throughout our life to these unnatural loads. Special shock absorbers in the heels and soft and cushioning SOFT-AIR midsole, integrated into all MEPHISTO shoes and sandals, reduce shock to a minimum.

Shipping rates
These rates apply to orders in Canada and the United States only.
Shipping is free on all purchases of $99.00 CAD or more before taxes for Canada only (exceptions: For Nunavut, Northwest Territories, Yukon, and a few other exceptions, shipping charges may apply).
Your order will normally be shipped the same day or within 24 hours. Please allow 2 to 7 business days for delivery. We ship with Canada Post, Canpar, GLS, Purolator, UPS, or FedEx.
A tracking number will be sent to you by email once the shoe has been shipped. You can check the status on the shipping company's website using your tracking number.
Anyone picking up an order placed online for in-store pickup must bring photo ID confirming the address on the order. A photocopy of this ID will be taken for our records.
Returns and exchanges
Return policy:
You can submit a return request here.
* If you are not completely satisfied, simply return your purchase within 14 days of the date of purchase for an exchange or refund. applied to the original payment method with original receipt. Be sure to notify us by email before returning or exchanging of the merchandise. We will provide you with an RMA number and instructions. Returns without authorization will not be accepted, or a 15% restocking fee will be deducted from your refund. Shipping costs for returns/exchanges must be paid by the buyer. We do not refund shipping costs for returns. For any order returned more than once, we will deduct OUR shipping costs from the refund.
FINAL SALE: Any item marked "Final Sale" is non-exchangeable and non-refundable. This applies to all sales of 40% or more.
Our insoles are non-returnable and non-exchangeable for hygiene reasons.
Cleaning products are non-returnable.
Any package returned to us, unclaimed, refused, or because the address you provided is incorrect will incur a handling fee of $25.00 in addition to the shipping costs to and from our location.
All sales in the United States are FINAL SALES. No returns or exchanges due to tariffs, customs duties, taxes, and customs clearance fees...
NOTE: Please note that all returns must be returned in their original new condition. and their original box or packagingWorn shoes are non-refundable. If you receive an item with a manufacturing defect, we will replace it or issue a credit, including shipping costs.
Returns that are not packaged with paper or a shipping box will be refused.
For example:

All sales are final 30 days after purchase!
We do our best to respond to all emails within 24 hours.
We reserve the right to change our policy without prior notice.

